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Shared Inbox

Stop drowning in email chaos

Bring every team conversation into one organized space—assign, add notes, and track with full context.

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Why teams need a shared inbox

Gmail and Outlook weren’t built for teamwork. Without a shared inbox, teams struggle with:

Missed emails and duplicate replies

Zero accountability and lost context

Endless CCs and reply to all chaos

What Canary’s shared inbox offers you

Individual & shared inboxes together

See all accounts in one place — no switching tabs.

Smart ticketing

Turn emails into tickets. Assign, update status, and keep workflows moving.

Internal notes & @mentions

Collaborate inside the thread, not over endless forwards.

Ticket history

See every reply, note, and status change. Always know what’s been done.

Search & filter

Find what you need in seconds by tag, assignee, status, or keywords.

Universal URLs

Share tickets with direct links for instant clarity.

Custom tags

Organize by customer, urgency, topic, or campaign.

Performance insights

Track CSAT, spot trends, and measure response times.

Shared templates

Reply faster with consistent, reusable responses.

Insights

Benefits at a glance

Clear visibility

Always know who’s handling what

Faster replies

Reduce delays and improve SLAs

Happier customers

Quick, clear replies

More productivity

Save hours per teammate each week

Scales effortlessly

Add accounts and teammates in clicks

Automation

Supercharge with AI

AI Chatbot

Handle common questions instantly, from “What’s the price?” to “How do I reset my password?”

Smart Ticketing

Structure every request into a ticket with status, assignee, and priority, ensuring nothing slips through the cracks

CSAT & Analytics

Measure satisfaction, track response times, and spot trends to improve service