plans

Ecommerce & Retail

Stay on top of every email, even while packing orders

Running a store means juggling sales, shipping, and support. Keep messages in one place, so you can reply faster, stay organized, and look professional.

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plans

Why support gets messy in e-commerce

Emails scattered across Gmail, Etsy, Shopify, and contact forms

Missed “Where’s my order?” messages

Duplicate or inconsistent replies from your team

No visibility into response times or customer satisfaction

How Canary helps businesses

All emails in one inbox

No more switching back-and-forth between tabs and platforms

Clear ownership

Always know who replied last and what’s pending

Tags & tracking

Stay on top of returns, urgent cases, and inquiries

AI chatbot

Auto-replies to FAQs like “Do you ship internationally?”

Simple analytics

See response times and busiest days, no spreadsheets

Templates

Fast, consistent answers to common questions

plans

Use cases

Coffee shop email chaos → Calm

Before:

Customers chase missing orders and replies are either forgotten or inconsistent. They get upset.

After:

Canary tags the email “Shipping,” assigns it automatically and suggests a reply from your return policy. Customers are happy.

Flash sale overload → Organized responses

Before:

A weekend sale floods the inbox with questions on sizes, stock, and delivery. Replies overlap and some get missed.

After:

Canary tags emails as “Order Status” or “Product Query”, assigns them and lets staff reuse templates for fast replies.

plans

Built for growing stores

Coffee shop with a growing online customer base

Etsy seller juggling personalized orders and shipping questions

Boutique clothing brand running seasonal drops

Home goods store or gift box business managing preorders and returns

Any small e-commerce team that lives in email

Stay on top of every email, even while packing orders

Running a store means juggling sales, shipping, and support. Keep messages in one place, so you can reply faster, stay organized, and look professional.

Why support gets messy in e-commerce

How Canary helps businesses

Use cases

Built for growing stores

Support customers like a pro without headaches