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Collaboration
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No more “Who’s replying?”
Real-time visibility for all
Context in one place
Notes, chat, and tags stay with the ticket
Cross-team ready
Share templates across departments
Never drop the ball
Mentions and statuses keep ownership visible
Shared inbox
Team-shared inboxes for Support, Sales, or Marketing — no duplicate replies.
Ticket assignment & status
Every email is a trackable, assignable ticket with real-time ownership.
Shared templates
Save time with pre-approved responses while keeping tone and messaging consistent.
Ticket history
Complete thread history in one place, showing who replied, when, and what changed.
Custom tags
Categorize by issue type, urgency, or customer, and easily filter, search, and report.
Internal notes & @mentions
Add private notes or ping teammates, with all mentions in your view.
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Support teams move 3X faster, slashing duplicate work by 50%
Sales & Marketing stay aligned with shared templates and tags
No emails get lost — full visibility across all conversations