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Features

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Collaboration

Built for teamwork. Designed for email-first teams.

Keep teams in sync with shared inboxes, clear ownership, and real-time collaboration. No email slips through the cracks.
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Why collaboration matters

No more “Who’s replying?”

Real-time visibility for all

Context in one place

Notes, chat, and tags stay with the ticket

Cross-team ready

Share templates across departments

Never drop the ball

Mentions and statuses keep ownership visible

What you get

Shared inbox

Team-shared inboxes for Support, Sales, or Marketing — no duplicate replies.

Ticket assignment & status

Every email is a trackable, assignable ticket with real-time ownership.

Shared templates

Save time with pre-approved responses while keeping tone and messaging consistent.

Ticket history

Complete thread history in one place, showing who replied, when, and what changed.

Custom tags

Categorize by issue type, urgency, or customer, and easily filter, search, and report.

Internal notes & @mentions

Add private notes or ping teammates, with all mentions in your view.

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Why teams love Canary collaboration

Support teams move 3X faster, slashing duplicate work by 50%

Sales & Marketing stay aligned with shared templates and tags

No emails get lost — full visibility across all conversations