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Features
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Analytics
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Satisfaction
Track and measure how customers, clients, and partners feel about your support
Bottlenecks
Spot gaps in workflows and team performance before they escalate
Collaboration
Use data-driven insights to improve processes and empower every team member
Assistance
Assistance
Assistance
Assistance
Chatbot Performance
Track deflection rates, monitor escalations, and spot knowledge gaps to improve.
Individual & Team Performance
Measure response and resolution times, assign ownership, balance workloads and optimize workflows and training.
AI Top Issues Analyzer & CSAT
Use AI to surface recurring issues and capture feedback with automated CSAT surveys. Analyze trends and act quickly.
E-commerce & retail
Hospitality & travel
SaaS & tech support
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Happier clients & customers stay longer
Faster, consistent communication drives growth
Data-driven insights strengthen teams
Focus training & hiring where it’s needed most
Discover how analytics can supercharge your team’s productivity and customer satisfaction.
