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Hospitality & Travel

Handle guest emails without the chaos

Run a boutique hotel, B&B, or travel agency? Canary organizes every guest message so nothing slips through. No double replies. No lost requests. Just smooth operations.
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Why hospitality teams struggle with email

Booking requests slip through the cracks.

“Late checkout” promises get lost in threads.

Guests write multiple times and get conflicting answers.

Overflowing inboxes make it impossible to prioritize.

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How Canary fixes it

Clear ownership, no duplicates

See who’s handling each guest and avoid conflicting replies.

Never miss a request

Tag special asks like early check-in or VIP guest.

Reply in one click

Use templates to answer faster and stay consistent.

Smart team assignments

Route tickets to reservations, housekeeping, or front desk.

Collaborate behind the scenes

Share private notes and @mention teammates.

Instant answers with AI

Handle FAQs like check-in times or parking automatically.

Where Canary fits with your PMS

Channel managers like Cloudbeds or SiteMinder manage bookings, pricing, and check-ins but what about guest messaging and team collaboration?
That’s where Canary fits in:

One inbox for every channel

Manage Booking.com, Airbnb, and direct inquiries in one place.

Smart ticketing for special requests

Track asks like “crib in room” or “late checkout” without missing them.

Stay consistent every time

Use templates, tags, and internal notes for clear communication.

Measure and improve service

Send CSAT surveys and track performance with built-in analytics.

AI that knows when to escalate

Chatbot handles FAQs instantly and routes complex cases to your team.

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Perfect for

Boutique hotels & guesthouses

Bed & Breakfasts with lean teams

Travel agencies & tour operators

Car rentals, lodges, and activity providers

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Use cases

Booking request chaos → clean workflow

Special requests get lost → now they’re logged

FAQs eat time → AI handles them

Starter Plan

$ 15.99

per month

Start your Starter Plan journey and explore new features.

Growth Plan

Popular

$ 49.99

per month

Start your Growth Plan journey and explore new features.

Enterprise Plan

$ 109.99

per month

Start your Enterprise Plan journey and explore new features.

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Benefits your team will love

Save hours with automation

Communicate better across teams and inboxes

Impress guests with faster responses

Handle peak season without extra hires