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Features

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Support

Shared inbox for support teams

Resolve tickets faster, personalize responses, and never miss a customer email. Built for teams who need clarity, speed, and structure without the complexity.
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Support email challenges we solve

If any of these sound familiar, you're not alone

No clear ownership

“Did anyone reply to this?” Multiple agents responding to the same email—or worse, no one responding at all.

Double replies & confusion

Customers getting conflicting responses from different agents who can’t see what’s already been said.

Dropped emails

Important tickets slip through the cracks because there’s no system to track what needs follow-up.

Inbox chaos

Mixing personal emails with support tickets, losing track of urgent issues in endless threads.

Repetitive typing

Writing the same “Where’s my order?” response 50 times a day while complex issues wait.

Collaboration friction

Switching between email, Slack, and spreadsheets just to handle one customer issue.

One inbox. Total clarity. Zero chaos.

Transform your support@ email into a powerful ticketing system with AI assistance—all in a familiar, Gmail-like interface your team already knows.

Shared Inbox with Assignment

Every email has a clear owner. See who's handling what in real-time.

AI Deflection & Assisted Replies

Handle 73% of repetitive queries automatically. Get AI suggestions for complex ones.

Tags & Status Tracking

Organize by urgency, type, or customer. Track progress from new to resolved.

Internal Notes & @Mentions

Collaborate without leaving the inbox. Keep context in one place.

Built-in Analytics & CSAT

Track performance, measure satisfaction, spot trends—no setup required.

Testimonials

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Features that support teams love

Everything you need to deliver exceptional email support
Unified Team Inbox

All support@, help@, sales@ emails in one organized view. Works with any email provider.

Smart Assignment

Auto-assign based on expertise, workload, or rules. No cherry-picking, fair distribution.

Status Workflows

Track tickets from new → in progress → resolved. Nothing falls through cracks.

AI-Powered Replies

Generate perfect responses in seconds. Maintains your tone, pulls context automatically.

Shared Templates

Consistent responses across your team. Update once, everyone uses the latest version.

Internal Collaboration

@mention teammates, leave notes, share context—all without leaving the ticket.

Auto Follow-ups

Set it and forget it. Reminders ensure every customer gets timely responses.

Real-time Analytics

Response times, volume trends, agent performance — insights that drive improvement.

CSAT Surveys

Automatic satisfaction tracking. Know how you're doing, celebrate wins, fix issues.

"Before Canary, we were drowning. Agents were stressed, customers were frustrated, and I spent my days putting out fires. Now? Our response time is down 43%, CSAT doubled, and my team actually enjoys support again. Best decision we made."

Maya Rodriguez

VP Support, Verra

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Real results from real support teams

Average improvements after 30 days with Canary

7

8

7

6

5

4

0

1

2

3

4

3

%

Deflection rate

4

8

7

6

5

4

3

1

2

3

4

3

%

Faster responses

2

8

7

6

5

2

x

CSAT Improvement

3

8

7

6

5

4

0

1

2

3

4

0

%

More tickets handled

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Why support teams choose Canary

Simple yet powerful

All the features of enterprise helpdesks without the complexity. If you can use Gmail or Outlook, you can use Canary.

15-minute setup

Connect your email, invite your team, start resolving. No IT department or consultants required.

Intuitive UI teams love

Looks and feels like email, works like a helpdesk. Zero learning curve, immediate adoption.

Built for lean teams

Perfect for 2–50 agent teams. Grow without growing headcount thanks to AI efficiency.

GDPR & HIPAA compliant

Bank-level security, data stays private. GDPR and HIPAA certified for peace of mind.

Transparent pricing

No hidden fees, no per-ticket charges. Simple per-user pricing that scales with you.