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Features

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Automations

Automate what slows teams down

Stop chasing follow-ups or guessing ownership. Canary automates it all so you resolve faster and keep customers happier.
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Collaboration

Collaboration

Collaboration

Smarter workflows, better outcomes

Auto-assignment

No more ticket chaos. Smart rules ensure every ticket lands in the right hands instantly.

Instant CSAT feedback

Auto-surveys follow each ticket, feeding responses into analytics to spot trends.

Follow-ups on auto-pilot

Never drop the ball—Canary nudges customers automatically when overdue.

Seamless escalation

Chatbot hands off complex issues to your team with full context so agents can act fast.

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Why automation matters

Cut manual tasks in half

Reduce response times dramatically

Improve CSAT with follow-ups

Scale support without adding headcount