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Features

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Helpdesk

All the power of a helpdesk without the clutter

Built right into your inbox. No complex tools. No steep learning curves. Just faster, better support.
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Collaboration

What you get with Canary’s helpdesk

Email-first ticketing

Ticketization

Every email becomes a trackable ticket.

Ticket history

See full history in one view.

Ticket merge

Merge duplicates to stay tidy.

Built-in AI

AI assisted responses

Generate human-quality responses in seconds.

Chatbot deflection

Auto-close simple tickets.

Smarter team collaboration

Internal notes & @mentions

Loop in teammates right inside tickets.

Ticket Follow-ups

Schedule reminders so nothing slips through.t history

Custom tags

Label issues for easy tracking and reporting.

Actionable insights

Top issues

Spot top recurring issues with AI.

CSAT scores

Track customer happiness and agent performance.

Workload analytics

Monitor productivity, bottlenecks, and coverage.

Always in control

Search & filter

Find tickets instantly by keyword, tag, or customer.

Custom signatures

Keep replies on-brand across.

Shared templates

Reply faster with consistent, reusable responses.

Testimonials

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Real business impact

70% faster responses

86% of customer emails resolved with AI

Spot high-volume topics and agent workload

Scale support without adding headcount