Internal chat & mentions

Collaborate without leaving your inbox

James

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Why Internal Chat & Mentions matter

Avoid messy email chains

No more accidentally CC’ing customers or losing context in endless threads

Speed up resolution times

Ping the right teammate instantly without leaving the conversation hiverhq.com.

Ensure accountability

Assign tasks easily with @mentions — no slip-through-thecracks moments.

Maintain context-rich collaboration

Keep all internal dialogue tied to the email thread, so everyone’s on the same page

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Write a private note
‍

Toggle to “Internal Note” mode and start typing — this message stays hidden from the customer.

Use @mentions to loop in teammates

Typing “@” brings up teammate suggestions. Select someone to add them to the thread and send them a notification

Track and manage mentions easily

All mentions show up in your personal “Mentions” inbox or filter — so you never miss a request tagged for your attention

Collaborate in context

Discuss tricky cases, exchange draft suggestions, or verify details before sending — all within the ticket.

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Testimonials

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Support teams skip long Slack threads and clarify issues directly where the action happens.

Sales teams enable deal review and approval within conversation workflows.

Marketing teams tag stakeholders in outreach chains to confirm messaging and align campaigns

For any unanswered questions, reach out to our support team via email. We'll respond as soon as possible to assist you.